1. Introduction

At Swiss Super, operated by ION Bilişim Dış Ticaret ve Sanayi Ltd. Şti., we are committed to providing our customers with fast, reliable, and secure shipping services.

This Shipping Policy explains how we handle order processing, delivery, and tracking for all purchases made on our website.

2. Processing Time

  • Order Preparation: 1–2 business days after payment confirmation.

  • Dispatch Time: “Ready to Ship” items are typically dispatched within 24–48 hours.

  • Delivery Time: Estimated between 5 to 10 business days, depending on the destination and customs clearance.

Please note that delivery times may vary due to national holidays, customs inspections, or unexpected courier delays.

3. Shipping Methods

We use trusted international courier partners such as DHL, UPS, and EMS for all shipments.

The carrier is selected based on your location to ensure safe and timely delivery.

4. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and courier details.

You can track your shipment directly through the courier’s website to follow its progress until delivery.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country

  • Total package weight

  • Chosen delivery method

We occasionally offer free or discounted shipping promotions, which will be clearly indicated at checkout.

6. Packaging

All watches are carefully packaged to ensure maximum protection during transit.

Each product is placed in its original box and securely packed within a protective shipping carton to prevent damage.

7. Multiple-Item Orders

If your order includes multiple items, they may be shipped separately depending on product availability or warehouse location.

You will receive separate tracking numbers for each shipment when applicable.

8. Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order.

Swiss Super cannot be held responsible for delivery issues caused by incorrect or incomplete address information.

9. Customs and Import Duties

International orders may be subject to customs fees or import taxes determined by your country’s regulations.

These charges are the responsibility of the customer.

We recommend checking your local customs policy before placing an order.

10. Delivery Acceptance

Please make sure someone is available at the delivery address to receive your order.

If the courier cannot deliver, they will leave a notice and attempt re-delivery or hold the parcel for pickup.

11. Order Modifications or Cancellations

We process orders promptly to ensure fast delivery.

If you need to modify or cancel an order, please contact our Customer Support immediately at [email protected].

Changes can only be made if the order has not yet been shipped.

12. Contact Information

If you have any questions or need further assistance, please contact us:

ION Bilişim Dış Ticaret ve Sanayi Ltd. Şti.

Address: Macun, 177. Cd Batı İş Merkezi 28 / 71, 06730 Yenimahalle/Ankara, Türkiye

Email: [email protected]