1. Introduction

At Swiss Super, operated by ION Bilişim Dış Ticaret ve Sanayi Ltd. Şti., we value our customers and aim to provide a secure and satisfying shopping experience.

This policy outlines our return, exchange, and warranty terms to ensure clarity and transparency for every order placed through our website.

2. Return Policy

You may return your watch within 14 days of the original purchase date if it meets the following conditions:

  • The watch is in its original, unused and unworn condition.

  • All tags, stickers, and protective covers are intact.

    (If the protective film has been removed, we cannot accept the return as it violates our return policy.)

  • The product is returned with its original packaging, including the box, manuals, and accessories.

  • You can provide a valid proof of purchase (order confirmation or invoice).

How to Return

  1. Contact our Customer Service team at [email protected] to request a return authorization.

  2. Please include clear photos or a short video of the item and its packaging for approval.

  3. Once your request is approved, ship the item using a trackable and insured courier service (we recommend local courier or EMS).

  4. After receiving and inspecting your return, we will process your refund within 5 business days using the original payment method.

Shipping fees are non-refundable. Customers are responsible for return shipping costs.

3. Exchange Policy

You may request an exchange for a different model within 30 days of your purchase if the following conditions are met:

  • The watch remains unworn and unused, with all protective covers intact.

  • The product is returned with the original packaging and documentation.

  • A valid proof of purchase is provided.

Exchange Process

  1. Contact our Customer Service team and specify the watch you’d like to exchange for.

  2. After approval, send the original product using a trackable and insured shipping method.

  3. Once we receive and inspect the returned item, we will send the replacement.

    • Any price difference will be charged or refunded accordingly.

4. Warranty & Repair Policy

All watches sold by Swiss Super include a 2-year limited warranty covering manufacturing defects and malfunctions under normal use.

The warranty does not cover:

  • Normal wear and tear

  • Damage caused by accidents, misuse, or unauthorized repair

  • Water damage (unless specified as water-resistant)

Repair Process

  1. If your watch needs repair under warranty, contact [email protected] for instructions.

  2. If the warranty period has expired, we offer paid repair services — please contact us for a quote.

  3. Carefully package your watch and send it using a trackable and insured courier service (local courier or EMS).

  4. Once received, our technicians will inspect and repair the item. You’ll receive an update on the repair time and any applicable costs.

5. Additional Information

  • Please ensure that all returns or exchanges are properly packaged to prevent damage during transit.

  • Unauthorized returns without prior approval may not be accepted.

  • Refunds or exchanges may take additional time depending on courier and banking processes.

  • Policies are subject to updates; the latest version will always be available on our website.

6. Contact Information

Swiss Super – operated by ION Bilişim Dış Ticaret ve Sanayi Ltd. Şti.

Address: Macun, 177. Cd Batı İş Merkezi 28 / 71, 06730 Yenimahalle/Ankara, Türkiye

Email: [email protected]

Last updated: October 2025